Frequently Asked Questions

Need help? Contact us any time.

How do the online courses work?

You enroll, then work through the course module by module at your own pace. Each lesson plays a narrated video with captions. When you finish a module you may answer a short comprehension check, and at the end of the course you receive your certificate.

Do your courses count for Florida CE credit?

We are a Florida DBPR-approved education provider (PVD193 home inspectors, PVDR100 mold-related services). Provider approval is not the same as course approval: each course is approved separately, and every course listing shows its own current approval status. Check that status before enrolling if you need the hours for renewal. When you enroll you choose whether you are taking the course for CE credit or for general knowledge. CE-credit enrollments follow the regulated delivery rules (sequential progress, comprehension checks, and a completion attestation). If you are unsure which applies to you, ask us before you start.

How do I get my certificate?

Your certificate is generated automatically when you complete the course. You can download it from your dashboard at any time. CE certificates include the information required for your records and reporting.

What does a course or class cost, and how do I pay?

Pricing is shown on each course and class page. Payments are processed securely by Stripe. You will receive a receipt for every payment, available in your account.

What is your refund policy?

If you need a refund, request one from your account and our team will review it. Approved refunds are returned to your original payment method, and access to the refunded course or class is removed. Refund eligibility may depend on how much of the course you have completed and how long ago you purchased it. See our full Refund Policy for details, or contact us with any questions.

What do I need to take a course?

A current web browser (Chrome, Safari, Firefox, or Edge) on a computer, tablet, or phone, and an internet connection. No software to install. Captions are available on every video lesson.

I'm having a technical problem. What should I do?

First, refresh the page and make sure your browser is up to date. If the problem continues, contact us with a short description of what you were doing, what you expected, and what happened (a screenshot helps). You can also check current platform status at our status page.

How is my information handled?

See our Privacy Policy for how we collect, use, and protect your information, and your rights regarding your data.

Still have a question?

We're glad to help — reach us through the contact page.